Shipping policy

Our deliveries are made by Royal Mail.

 

7.2   Packaging varies according to the items sent, but is always free of any logo or other clue to the contents to ensure confidentiality unless required by customs.  Our franking system shows an anonymous return address of  3B Coopies Field, Morpeth NE61 6JT.

 

7.3   Please ensure that your delivery address is correct on our confirmation e-mail. We are happy to send to work addresses, however please include both your name and the company name of the work address. Royal Mail may not deliver unless the company name is included.

We cannot be held responsible for wrong addresses supplied to us.

 

7.4   We may require a signature for some orders, if this is likely to prove inconvenient please either contact us via our contact page or consider another delivery address such as a workplace.

 

7.4  Our postal charges are per order, not per item and you will only be charged once for your order, even if the order is split over separate shipments.

 

7.5  The delivery charge will show on the basket at the checkout (with any discount applied) but generally our deliver charges are:

 

    • UK First Class £2.95 (1-3 Working Days)
    • Special Delivery Next Working Day (UK Only) £6.50. Please note Special Deliveries do not arrive on Saturdays, Sundays or any Bank holidays.
    • Saturday Guaranteed Delivery £13.50
    • Europe First Class Air Mail International Signed For £ 9.50 
    • Rest of World Air Mail International Signed For £9.50
    • USA Canada and Australia £9.50