Terms of service

 

OUR TERMS

 

1.  THESE TERMS 

 

These are the terms and conditions on which we supply our products to you.  Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you and how you and we may change or end the contract.

 

2.  INFORMATION ABOUT US AND HOW TO CONTACT US 

 

2.1  We are Allana Legwear whose address is 3B Coopies Field, Morpeth, Northumberland

NE61 6JT.  VAT Registration Number: 386764343.

Allana Legwear - Allana Hurst

 

2.2  You can contact us by telephoning our customer service team at: UK Customers: 01670 503709; International Customers: +441670 503709.  Our office times are: Monday - Friday: 10:00 - 15:30.  Or you can write to us at the above address, or contact us via our Contact Page 

 

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

2.4  ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

3.  OUR CONTRACT WITH YOU 

 

3.1  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

 

3.2  If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.

 

3.3  We may assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

3.4  If you are purchasing our products from outside of the UK, or ordering products to be delivered outside of the UK, additional terms will apply to you, as set out at Clause 16.

 

4.  OUR PRODUCTS 

 

4.1  Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

 

4.2  Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

 

5.  YOUR RIGHTS TO MAKE CHANGES 

 

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8)

 

6.  OUR RIGHTS TO MAKE CHANGES 

 

Minor changes to the products. We may change the product:

(a)  to reflect changes in relevant laws and regulatory requirements; and

(b)  to implement minor adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.